WINES THAT WIN
Privacy Policy
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Collecting your personal information
Information is only collected if it is required for one or more of
The Yalumba Wine Company functions.
It is collected by
fair and lawful means and not in an intrusive way.
The
Yalumba Wine Company prefers to collect information directly from
the individual.
The Yalumba Wine Company will take
reasonable steps to inform the individual that the collection has
occurred, why the collection occurred and how the information may be
accessed.
By joining our mailing list (Yalumba Wine Club Membership) you are
giving your consent to be contacted by us for an indefinite period.
We may contact you by email, direct mail, telephone, SMS, MMS,
social media or telemarketing. You may of course opt out from our
wine club at any time by logging into your account profile, or by
calling or emailing us.
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Use and disclosure
SPECIFIC NEEDS
To meet the individual’s specific needs,
The Yalumba Wine Company may disclose the personal information to
the organisations which;
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provide/manage/administer a service or product such as the
share registry, printers and mail out house
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are involved in the payments system including financial
institutions, credit card providers and payment organisations
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are involved in the maintaining, reviewing and developing The
Yalumba Wine Company’s business systems including testing or
upgrading our computer systems provide legal or accounting
advice
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require or are authorised by law to access the information.
MARKETING THE YALUMBA WINE COMPANY WINES
Over the
years The Yalumba Wine Company has collected information for the
development of direct mailing lists to let consumers know about the
availability of The Yalumba Wine Company products and services for
sale. This may be done after an initial contact and we assume we
have the individual’s consent to use service providers to assist us
with this unless The Yalumba Wine Company is told otherwise.
In accordance with the Spam Act 2003, every commercial
electronic message will prominently display a notice whereby the
recipient can elect to ‘unsubscribe’ from receiving any further
direct marketing communications.
EMAIL MANAGEMENT
Website visitors email addresses are only recorded if
the user chooses to leave a message.
An email address
will only be used for the purpose for which it was provided.
Individuals who have chosen to join an email list may
opt out simply by advising The Yalumba Wine Company that the address
is to be removed from the mailing list or by clicking ‘unsubscribe’
at the bottom of the email sent from Yalumba.
WEBSITE
We collect personal information when individuals
communicate with, or purchase products from, us through our website,
such as contact details, items purchased, credit card details and
other information you choose to provide. Payment details provided
through our website are processed through a secure server.
When you access our website, we may receive information
about you via a ‘cookie’. A cookie is a piece of information that
our web server may send to your computer when you visit the website.
The cookie is stored on your machine, but does not identify you or
give us any information about your computer. A cookie helps us to
recognise when you re-visit the website, and helps us to optimise
your experience. Through the use of sessional cookies, we collect
information such as Internet Protocol ‘IP’ addresses, device IDs,
MAC addresses, browser information, installed software, hardware
type, access date and time, number of visitors, pages viewed, types
of transactions conducted, time spent on the website and documents
downloaded. We use this information to evaluate the performance and
effectiveness of our website.
Site Visit Data — the following is recorded and collected for
statistical purposes;
- The server address of the visitor
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The name of the top-level domain from which the internet was
accessed
- The date and time of the visit to the website
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The pages accessed and documents downloaded. The recording of
such information enables us to identify the areas of the site
that are most popular and to tailor the site accordingly.
Links — the website contains links to other sites. The Yalumba
Wine Company is not responsible for the content and privacy
practices of other websites.
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Keeping personal information accurate and up-to-date
The Yalumba Wine Company will take all reasonable steps to make sure
personal information we collect, use or disclose is accurate,
complete and up-to-date.
If an individual believes the
personal information is not accurate, complete or up-to-date, please
contact the Company.
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Data security
The Yalumba Wine Company protects against misuse; loss; unauthorised
access, modification or disclosure of personal information by:
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Requiring all employees to observe confidentiality protocols
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Controlling access to the premises and paper based systems
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Adopting measures to secure the computer network used for
storing, processing and transmitting personal information
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Protecting communications via data transmission from
interception eg email and unauthorised access to the computer
network.
Personal information is retained only for as long as necessary to
fulfil the purposes for which information was collected or as
required by law. Once used for the intended purpose paper documents
containing personal information are shredded.
Payment
details provided are processed securely by our payment providers,
Spreedly, ANZ and eWay. These providers are fully PCI-DSS compliant
and comply with all appropriate industry security standards. Once
card details are entered online, they are stored in Spreedly. The
Yalumba Wine Company is only able to see the last 4 digits of the
card, which allows the individual to identify their card.
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Openness
The Yalumba Wine Company privacy policy is available from the
company’s website, or on request from the company.
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Access and correction
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An individual may gain access to personal information provided
the request for access is not frivolous, vexatious, unlawful, or
prejudicial to negotiations between The Yalumba Wine Company &
the individual.
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The Yalumba Wine Company endeavours to provide access within 10
business days of the written request. The Yalumba Wine Company
will verify the identity of the individual seeking access prior
to the information being provided. If it is a complex issue The
Yalumba Wine Company will advise the individual accordingly but
will use all reasonable endeavours to provide access within 20
business days of the written request.
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If access is denied then written reasons will be provided as to
why access was denied.
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Identifiers
In certain circumstances we are required to collect government
identity numbers eg tax file numbers. The Yalumba Wine Company does
not use these numbers to identify individuals for its own purposes.
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Anonymity
The Yalumba Wine Company does not require individuals to provide
personal information unless the information is required to do
business.
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Transborder data transfers
The Yalumba Wine Company operates subsidiary company’s which is
subject to similar privacy law enacted in the New Zealand, UK and
the USA. Personal information may be transferred between the
companies for business purposes.
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Sensitive information
The Yalumba Wine Company does not collect “sensitive information”
about an individual. Sensitive information means information or an
opinion about an individual’s;
- Racial or ethnic origin; or
- Political opinions; or
- Membership of a political association; or
- Religious beliefs or affiliations; or
- Philosophical beliefs; or
- Membership of a professional or trade association; or
- Membership of a trade union; or
- Sexual preferences or practices; or
- Criminal record
- Health status
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Resolving privacy issues
Individuals who have an issue which they wish to raise with the
Company may do so by contacting the Company Secretary:
Tel: +61 8 8561 3200 Fax: +61 8 8561 3393 Email:
privacy@yalumba.com
Post: PO Box 10, Angaston SA 5353, Australia
If the individual is not satisfied with the responses provided by
The Yalumba Wine Company, the matter may be taken to the Privacy
Commissioner who will investigate the matter. More information may
be obtained from the Commissioner’s website at
www.oaic.gov.au.